Field Support Engineer

On Time Engineers is searching for a Field Support Engineer for our client located in Eindhoven. Are you a true pioneer in the field of support engineering? Would you like to contribute to the development of the latest technologies? Is Artificial Intelligence something that makes your heart beat faster? If so…

The be On Time now the vacancy is still available! Be aware that for this position you will be offered directly a contract with our client. Our goal is to bring you together with this high tech, innovative company in Eindhoven and make sure the whole application process goes as smooth as possible for both sides!

 

About the position

As a Field Support Engineer you are the ambassador within the organization. You ensure that the end customers can flawlessly make use of the products. When issues arise, you will quickly and efficiently solve those. You also improve the product by giving the right feedback to your engineering colleagues.

In addition, you find it important to continuously monitor customer needs and you work together with the sales team to improve product offering and features. This is a new role, and we trust you to set up the required systems for efficiently helping their customers and measure performance over time, using objective KPI’s.

 

Your responsibilities

Solving customer issues quickly by achieving certain average resolution time;
Developing requirements for a diagnostic layer for the products to allow and find the cause of issues within 1 day;
Achieve a good customer service satisfaction;
Set up a system for efficiently solving customer issues;
Establish the right metrics that can be measured on a continuous basis.

 

Who are you?

You are a hands-on service minded person with a strong interest in technical things with ability to work structurally and carefully. You are constantly looking for ways to improve the end customer experience and you know how to explain complex situations in a clear and customer-oriented way. You know how to build trusty and long-term relationships with end customers.
Despite being on the road a lot, you are a true team player with an open attitude, a positive mind-set and a high level of personal responsibility. You thrive in a global and fast-changing environment where your ability to prioritize-and reprioritize–come to its full use.

 

Job requirements

Ability to quickly put customers at ease and communicate clear, concise and frequently;
Great analytical skills to apply logic and quickly come to the heart of the problem;
Ability to zoom in and out to identify patterns across issues and come up with systematic solutions to prevent them from happening in the future;
Some knowledge of IoT and a few years of experience in a Service/Support role in High-tech;
Willingness to travel, approx. 50%;
MBO4 or Bachelor degree in Electronics, Mechatronics or Physics;
Driver licence.

 

Our client offers

When you join our client’s team, you will work within a close-knit and informal organization. You help the organization pioneer with techniques that are still in their infancy. A very cool and challenging position! The organization pays a lot of attention to the person and team development is very important. The other conditions are:

An attractive salary;
32-40 hours per week;
Immediately a (permanent) contract in paid employment with our client;
An excellent benefits package that is tailored to your competencies and experience;
26 vacation days;
Annual performance bonus;
Sufficient guidance and development opportunities;
Regular team outings (people attach great value to team building and therefore regularly make time to do something together!);
Company laptop;
Lots of independence and freedom within your job;
Attractive pension scheme and travel allowance.

 

About our client

Our client is a young and dynamic company with a team of about 30 smart engineers. They are not just a leading industry 4.0 innovator – they have talented, hard-working professionals dedicated to empower change with technology. By producing the most accurate smart sensors and analytics, they help industrial companies to eliminate unplanned downtime and lengthen the lifetime of their assets. Together, they make industrial operations more effective and sustainable!

 

Interested to meet our client On Time?

Do you have any questions concerning this position or would you like to meet our client? Be On Time and contact Eda Demir at 06 – 196 229 44. You can also send your questions or resume by mail to e.demir@on-time-engineers.nl

Not sure about the match between your profile and our job? Please do not hesitate to email your resume to us. When a successful match is available we will contact you within two business days.

Solliciteren?

Heb je na het lezen van deze vacature nog vragen of heb je interesse om te solliciteren? Be On Time en neem contact op met Eda Demir via telefoon nummer 06  196 229 44. Mailen kan ook naar e.demir@on-time-engineers.nl

Indien je twijfels hebt over de match tussen je profiel en de vacature, aarzel dan niet en mail gerust je cv gewoon naar ons door. Wij nemen dan binnen twee dagen contact met je op.

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