Account Manager

On Time Engineers is searching for an Account Manager, work location Eindhoven. Would you like to work for an international leading packaging solutions provider, specialized in designing and manufacturing of advanced packaging solutions for semiconductor manufacturing equipment? Are you interested in building up the current sales team? If so…

Then be On Time now the vacancy is still available! Be aware that for this position you will be offered a DIRECT contract with our client. Our goal is to bring you together with this innovative company in Eindhoven and make sure the whole application process goes as smooth as possible for both sides!

About the position

As an Account Manager you are responsible for managing relationships with customers, ensuring their needs are met, and acting as a liaison between customers and our clients organization. This role is critical in maintaining customer satisfaction, driving sales, and fostering long-term partnerships. In this position, with a strong focus on the European market, you are the point of contact for your customer portfolio. You are their sparring partner and advisor.

You follow market developments and to be able to translate customer wishes perfectly into suitable offers, you take into account applicable guidelines and regulations. You think along with pricing strategies and know how to substantiate this in a convincing way with customers. You are a connector by nature and know how to manage expectations correctly. You are able to achieve commercial goals by initiating the right activities.

Key Responsibilities

1. Client Relationship Management:
   Build and maintain strong relationships with clients
   Serve as the main point of contact for client inquiries and issues
   Understand client needs and provide solutions to meet their requirements

2. Sales and Revenue Growth:
   Identify opportunities to upsell or cross-sell products and service
   Develop and implement strategies to achieve sales targets
   Negotiate contracts and agreements to maximize profit

3. Project Management:
   Coordinate with internal teams to ensure timely delivery of products and service
   Monitor project progress and manage client expectations
   Resolve any issues or conflicts that arise during the project lifecycle

4. Reporting and Analysis:
   Prepare regular reports on account status and performance
   Analyze client data to identify trends and areas for improvement
   Provide feedback to internal teams to improve processes and offerings

5. Customer Support:
   Address client complaints and provide appropriate solutions
   Ensure that clients receive high-quality customer service

Key Skills:

1. Communication:
   Excellent verbal and written communication skills
   Ability to present ideas clearly and persuasively

2. Interpersonal Skills:
   Strong ability to build rapport and establish trust with clients
   Effective at managing different personalities and conflict resolution

3. Sales Acumen:
   Strong understanding of sales processes and techniques
   Ability to identify sales opportunities and close deals

4. Organizational Skills:
   Ability to manage multiple accounts and projects simultaneously
   Strong attention to detail and time management

5. Problem-Solving:
   Analytical thinking and ability to develop innovative solutions
   Quick decision-making in response to client needs and challenges

6. Technical Proficiency:
   Familiarity with CRM software and other sales tools
   Basic understanding of the products or services offered by the company

Your profile

Minimum Bachelor’s degree preferably commercial / technical education;
Effective communication skills with proficiency in Dutch and English, both verbal and written, with the ability to engage and inspire employees at all levels of the organization;
Preferably 3-5 years of experience in sales, customer service or a related field;
Preferably work experience from industrial packaging industry or a technical environment;
Proactive in identifying issues and implementing effective solutions;
Capability to analyze data and trends to make informed decisions and strategies.

Our client offers

DIRECT contract with our client;
An attractive salary based on your work experience (we do not want to miss any candidate and therefore our client did not mention a maximum range for this role);
8% holiday allowance and 30 vacation days;
Open organization culture and an international environment;
Travel allowance of € 0.23 per kilometer ;
Pension contribution by the employer;
Laptop and phone.

About our client

Our client is a leading packaging solutions provider specializing in the design and manufacturing of advanced packaging solutions for semiconductor manufacturing equipment. The company is a global leader in crating, packaging, logistics & design. Their experience and industry-leading technologies help lower costs, reduce cycle time and meet sustainability goals.

The office in Eindhoven, The Netherlands has recently opened and we are searching for talented engineers to build together on the future growth of their office in Europe. Are you ready to join an international oriented team and be part of this awesome company?

Interested to be On Time and meet our client?

Do you have any questions concerning this position or would you like to meet our client? Be On Time and contact On Time Engineers, Eda Demir at 06 – 196 229 44. You can also send your questions or resume by mail to e.demir@on-time-engineers.nl

Not sure about the match between your profile and our job? Please do not hesitate to email your resume to us. When a successful match is available we will contact you within two business days.